Welcome to the Splash Zone! 💦
We’re here to answer the most common questions about Spiritual Splash Skincare, shipping, product care, and more.

 

General Questions

1. What is Spiritual Splash?
🌿 Spiritual Splash is a natural skincare and fragrance brand based in Birmingham, AL. We create handcrafted, feel-good products that nourish your skin and lift your spirit because when you feel good inside, you glow on the outside.

 

2. Are your products handmade?
👐 Yes! Every single product is made with love, intention, and high-quality ingredients by our small but mighty team.

 

3. Do you test on animals?
🚫 Absolutely not! We’re 100% cruelty-free, always tested on humans, never on animals.

 

4. Where are you located?
📍 We’re proudly based in Birmingham, Alabama, and we ship all across the U.S.

 

5. Why should I choose Spiritual Splash?
💫 Because we care about more than just skincare, we care about your glow, your peace, and your self-care journey. Every product is handcrafted with purpose, using high-quality natural ingredients that support real results and real confidence. We don’t just make products, we create experiences. Whether you're moisturizing, resetting, or starting your day with a good vibe, Spiritual Splash is here for all of it.

 

6. What ingredients do you use in your products?
🧴 Most of our formulas are made with a base of skin-loving ingredients like almond oil, mango butter, coconut oil, and kokum butter, all gentle enough for the whole family. Our ingredients are selected to nourish dry skin, soothe sensitivity, and leave you feeling silky, smooth, and refreshed.

 

Products & Ingredients

5. Are your products safe for sensitive skin?
💗 Yes! Our formulas are gentle and made with natural ingredients. If you have extremely sensitive skin or allergies, we always suggest doing a patch test first.

 

6. Do your fragrance sprays contain alcohol?
💨 Our sprays are skin-safe and long-lasting. We avoid harsh, drying alcohols and use carefully balanced blends for a scent that lingers without irritation.

 

7. What is the Scent of the Month?
🗓 Every month we drop a special featured fragrance! Check our homepage or socials to see what’s making waves this month.

 

Ordering & Shipping

8. How do I place an order?
🛒 Just browse the shop, add your favorites to your cart, and check out securely. Easy splashin'!

 

9. How long does shipping take?
📦 Orders are processed in 3–5 business days. You’ll get tracking info as soon as your package hits the road.

 

10. Do you offer local pickup?
🚗 Yes! If you’re in the Birmingham area, local pickup will be available as a checkout option when applicable.

 

11. Do you ship internationally?
🌍 Not at the moment, we currently ship within the U.S. only, but we’re looking to expand soon!

 

Body Butter & Summer Shipping ☀️

12. Can I order body butter during the summer?
Yes, but with caution! 🌡️ Our whipped body butters are made from natural ingredients that can melt in high temperatures. We do our best to ship with care, but we can’t control the heat once it’s out of our hands.

 

13. What do you recommend for hot-weather orders?
We highly recommend local pickup or personal delivery from May to September. If you’re in or around Birmingham, this helps keep your butter fluffy and fabulous.

 

14. What happens if my body butter melts during shipping?
If it melts, don’t panic, it’s still perfectly usable! Just pop it in the fridge to re-solidify. However, we do not offer refunds or replacements for melted products, so please order with caution.

 

15. Can I still order body butter online in summer?
Yes, but it’s at your own risk. We recommend checking out our fragrance body oils, sprays, or scrubs that hold up better in warm weather.

 

Returns & Refunds

16. Do you accept returns?
Due to the nature of our products, returns aren’t accepted for hygiene and safety reasons. But if something isn’t right, contact us within 7 days and we’ll make it right.

 

17. What if my item arrives damaged?
💔 Send us an email with your order number and a photo of the damage. We’ll handle it quickly and get you taken care of.

Wholesale & Custom Orders

 

18. Do you offer wholesale or custom bulk orders?
Yes! 🎁 We offer custom orders for events like baby showers and weddings, and wholesale options for boutiques. Reach out via the contact form to get started.

 

Contact & Support

 

19. How can I reach you?
📧 Email us at spiritualsplash2021@gmail.com, or message us on Facebook or Instagram at @SpiritualSplashSkincare. We're happy to help with anything you need.